Email Customer Care
Need help? Email us at firstname.lastname@example.org or call 312-380-1474 for support.
All items are currently being shipped from Chicago, IL. Shipping times may vary, depending on the option you choose for your order. For help with shipping, please contact us at email@example.com, or tweet us at @writemindstudio.
Returns & Exchange
Thanks for shopping at The Write Mind Studio. If you are not entirely satisfied with your purchase, we're here to help. Returns: All handmade items are a final sale and may not be returned or refunded. Other items may be returned for a refund or exchange. You have 7 (seven) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging when returned. Your item needs to have the receipt or proof of purchase to be returned properly. Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us: If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.
Are all items in the shop handmade? No. Most journals are handmade, but not all items in the store are handmade. What should I do if my coupon code isn't working? If your coupon code isn't working, give us a call at 312-380-1474, and we will happily assist you with placing your order and redeeming your coupon code. Can I use more than one coupon at the same time? No. You may only use one coupon per order. Can I use the same coupon more than once? Most of our coupons are for one-time use only. However, some coupons may be able to be used more than once. How can I be notified of new products, promotions and discounts? You may sign up to receive email communications from The Write Mind Studio. We will send updates on new items available in the shop, promotions, discounts, and more. Do I have to create an account to place an order? No. You do not have to create an account to make a purchase. You may checkout as a guest. If you would like to save your contact, shipping, and payment information for faster checkout the next time you visit, you may create an account. Do you offer free shipping? Sometimes we offer free shipping as a promotion.